iPhone 13 battery swelling and screen detachment

Sorry, but this is a user to user only forum, NOT Apple Support. Batteries in phones can fail at any time. You likely didn't check your battery health and the phones battery dipped below 80% health. Batteries which are degraded can eventually fail and even swell. There is NO Service Campaign for iPhone 13 models, so Apple will charge you to fix the phone, IF it can be fixed.

There's nothing anyone here on this user to user only forum can do to help you. Either pay to fix the phone or recycle the phone and buy a new one. That's what you should do.

Whoever told you this...... did not take the time to look on their computer to find Apple's service programs.

You can continue to argue all you want, but if you expect Apple to cover everything under the warranty you should speak to the person....or better yet a manager...... and ask them to provide you with written confirmation.

hadar129 wrote:

You are wrong, this is a known problem with iPhone 13. I was told that by Apple themselves several times.

I'm not wrong. But arguing your point with me or anyone else here, on this user to user only forum, gets you nowhere. We aren't Apple. We are users just like you. You can argue with Apple if you want, but Apple is the final arbiter and if Apple won't cover your phone under warranty, which they likely will NOT do, there's not one thing anyone on this forum can do for you.

Here is a link to EVERY Service Program Apple has --> Apple Service Programs - Apple Support

Do you see iPhone 13 there? I didn't think so.

Apple is not going to perform a single repair when there has been another identified problem diagnosed whether you or Apple pays for the single repair. For example, if your screen is cracked and your camera does not function, neither of those would be repaired independently without the other issue addressed.

You have been given your options, either get the phone back not repaired or pay to have the other issue addressed as well. The choice is yours to make. Personally for me, I would be looking to purchase a new phone.

Hi, this is not Apple Support. Apple and Apple Support do not participate here. Everyone posting and commenting are fellow Apple users, just like you. 

Please provide your feedback directly to Apple using the link I shared below.

Product Feedback - Apple

Corporate Address

Apple

One Apple Park Way

Cupertino, CA 95014

(408) 996–1010



hadar129 wrote:

I was told this by Apple themselves several times. It is a known problem with my iPhone 13 model.

Then take it up with Apple.

Whoever told you that was mistaken.

This is a user forum. We don't have the power to alter reality.

Wrong again. I've had an iPhone 13 since it was released and this is not a "known" problem. Batteries DO fail and swell as they degrade and grow old. That will happen with a battery on ANY electronic device (including Android phones).

Consider markets, sales kudos, enticements; and etcetera.

Choose & gather 'official chaos'. Purchase a premium brand.

Held in esteemed reserve; pampered and selectively named..

"Ask expressly for 'Kaos!' Attracts highest respect." ~ Max Smart.

That's what happens when Lithium-ion batteries fail. It is not a "know problem" with the iPhone 13.

Whoever told you that was mistaken.

KiltedTim wrote:

We don't have the power to alter reality.

Hello~ We don’t?? Imagine all the time that I’ve wasted!! ;-)

~Katana-San~

Katana-San wrote:

KiltedTim wrote:

We don't have the power to alter reality.

Hello~ We don’t?? Imagine all the time that I’ve wasted!! ;-)

Chaos does...

IdrisSeabright wrote:

Chaos does...

Hello~ I …myself being a mere mortal cannot ;-D