Unclear refund policy for accidental Dashlane subscription via Apple

Unfairtreatment wrote:

I have evidence, that the refund policy of dashlane is of such

https://support.dashlane.com/hc/en-us/articles/12248372111506-Get-a-refund-for-my-Dashlane-subscription

Sorry, but that is only if you purchase directly from them on their website. For an App Store purchase, it does tell you on their website that your option is to just ask Apple for a refund. As you have found at, it is Apple's policy that all transactions are final. Apple may provide a compassionate refund, but there is surely no policy that will guarantee you will get a refund.

There is nothing stopping Dashlane from sending you a check for any refund if they wish. You should certainly take up that misrepresentation with Dashlane and force them to honor any commitments they have made with you. On their websites, they have made it clear that the App Store is not responsible for claims of the website.

• The relevant App Store is not a party to these Terms, and Dashlane, not the App Store, is solely responsible for the Services and any related claims

https://www.dashlane.com/terms

You can report the Dashlane app as being fraudulent by going to reportaproblem.apple.com, and that is one of the options to report the app. With enough negative reports and for any violation of the App Submission Guidelines, it can be removed from the App Store.

Here is the policy for App Store purchases:

• All Transactions are final.

Legal - Apple Media Services - Apple

At times, Apple may provide a compassionate refund, but it should NEVER be expected. All purchases/free trials require a deliberate action on your part to approve on the Authorization Screen by double clicking the side button, followed by verification with Face ID/Touch ID or Passcode. That is not something that can be done by accident.

For a free trial, there is a message on that Authorization Screen that says to cancel the trial at least a day before the subscription start date to avoid a charge. That would be what you had agreed to by double clicking the side button. You are responsible for your actions. It is always a good idea to take ownership of your actions. You never learn anything when blaming others.

There is no such thing as an accidental subscription. The user must authenticate the purchase. You can cancel your subscription by following, If you want to cancel a subscription from Apple - Apple Support. Refunds are considered exceptional as all sales are final.

Unfairtreatment wrote:

Also, i have hard evidence on email, from dashlane support that i WILL be able to get a refund from apple. I can send you the screenshots if you want

Sounds like you have a strong case against Dashlane. Apple is not involved at all with any claims that Dashlane makes to you. Once company cannot set the refund policy of another company, but Dashlane can send you the money they received from your subscription.

Unfairtreatment wrote:

I can send you the screenshots if you want

Also remember that the people replying to you here do not work for Apple. We are Apple customers just like you. We can provide advice but that's about it.