forozan257 wrote:
Hello — my iPhone shows “iPhone Unavailable” after I entered the passcode incorrectly several times. This device contains important data I need to keep. I am the device owner and can provide proof of ownership (Apple ID, serial/IMEI, proof of purchase, ID). Is there any way Apple can unlock the device without erasing the data? Please escalate to a senior advisor if necessary. Thank you.
This is a user-to-user forum. You are not speaking to Apple, and none of your fellow users are going to "escalate [things] to a senior advisor." Not that it would do you any good if they could.
Is the phone
- Telling you that you have to wait a certain amount of time before you can try to enter a passcode? If so, wait. Then try again. The delays will keep getting longer with each incorrect guess, and I believe that if you see a timeout of 8 hours, that would mean that you only have one more chance to get the passcode right.
- Offering a "Forgot Passcode" option? (Only available if you changed the passcode within the last 72 hours.)
If not, there is no way back in without erasing your data. Anything that existed only on the phone is as good as gone – whether the phone wiped it immediately on entry of the tenth incorrect passcode, or merely went into a disabled mode where the only way to get back in is to reset and wipe it.
If you forgot your iPhone passcode or your iPhone is disabled - Apple Support
If things have reached this point, any data that exists only on the phone is gone. Even Apple can't retrieve it for you. You can only get the data back if it exists somewhere else (in backups, synchronized to iCloud, etc.)
Apple Platform Security - Apple Support
Passcodes and passwords - Apple Support
