Can’t get past Login screen

I am at my wits end. For some reason, unknown to me, my 2019 Mac Pro has stopped allowing me to login. Well, it lets me enter my password but then it freezes. Sometimes I get the beach ball. Sometimes I get a “bonk” sound. Sometimes I get nothing. But, I can’t get past the login screen. I have tried everything. Recovery mode. All drives fine. Reinstall OS (I was expecting my Sequoia to reinstall but, oh joy, I got Tahoe instead). The install seemingly went well. My guest account works and I go into Tahoe. But, my two admin accounts still don’t do anything. I have tried various Terminal fixes people have suggested (like removing setup.done to force a new account to be made). I reset the password on my backup admin account, no change. I’ve tried Safe Mode but it never seems to work. Tried clicking the arrow instead of the return, nada. I cannot afford to simply blow up the drive and start anew (too much unpacked up stuff I need). There has to be a fix. Someone help me find the way.

Mac Pro

Posted on Oct 20, 2025 3:38 AM

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9 replies

Oct 20, 2025 4:49 AM in response to SBJax

A Mac Pro from 2019 does contain a T2 Chip ( Secure Enclave )


Mac computers with the Apple T2 Security Chip


If what is feared, the Firmware using in the Secure Enclave may has become corrupted or damaged


Which may account for the loss of Admin Privileges on the Original Admin account and the Secondary Admin account


In which case a Revive or Restore in DFU Mode maybe needed


Secure Enclave


The Secure Enclave is equipped with a dedicated secure nonvolatile storage device. The secure nonvolatile storage is connected to the Secure Enclave using a dedicated I2C bus, so that it can only be accessed by the Secure Enclave. All user data encryption keys are rooted in entropy stored in the Secure Enclave nonvolatile storage.


Counter lockboxes hold the entropy needed to unlock passcode-protected user data. To access the user data, the paired Secure Enclave must derive the correct passcode entropy value from the userʼs passcode and the Secure Enclaveʼs UID. The user’s passcode can’t be learned using unlock attempts sent from a source other than the paired Secure Enclave. If the passcode attempt limit is exceeded (for example, 10 attempts on iPhone), the passcode-protected data is erased completely by the Secure Storage Component.


Oct 21, 2025 4:25 AM in response to SBJax

SBJax wrote:

So, I'm left with the nuclear option and a restore from a 6 month-old Time Machine. My concern is if this will still not resolve the underlying issue IF it is, in fact, a firmware corruption.

A Nuclear Option with a T2 Chip machine ?


Proceed with an abundance of " Caution "


Part 1 of 2


This method will WIPE ALL Data and there is No DATA Recovery - Period.


>> Only works on Intel Based Apple Computer <<


To perform this action will require booting from a Bootable Installer


The Bootable Installer can Only be performed on an Apple Computer 


This will have to be performed from a Qualifying Computer to run the version of macOS to be made on the Bootable Installer. Example : Bootable Installer of Big Sur would have to be done on a computer that Qualifies to run Big Sur.


Notation: If the computer being used to perform this action is Too New or Too Old to qualify to run the version of macOS - this computer can’t be used.


Alternative is, to gain access to a Qualifying Apple Computer from a family member, friend or associate.


Extra Special Notation regarding the Touch ID equipped Apple Computer.


 About Startup Security Utility and Must Enable from Recovery Mode the ability to boot from External Drive Before Attempting 


Part 2 of 2


Shutdown computer and disconnect all external drive Except the newly created Bootable Installer.


Restart and immediately hold the OPTION key until the Startup Manager appears and choose the USB Drive. 


It will present options >> Disk Utilities >> View >> View ALL attached Drives. 


Choose the Upper Most Drive ( not the volumes indented and list below ).


The drive normally is called Apple Media or Apple SSD - that is the drive to Erase and format as APFS with the GUID Partition Map.


Once that is done >> backup out of Disk Utilities and choose install macOS. 


Follow the prompts and it may automatically reboot several time. 


Upon a final reboot - Setup Assist will present with the newer version of macOS.


You can use Setup Asset and point it to the Time Machine Backup Drive. This is a One Time offer. Thereafter you will need to use Migration Assist 

Oct 21, 2025 3:38 AM in response to Owl-53

Yeah, I called the local AARP. They didn't even know what DFU was/is. Spent an hour and a half on with Apple Support last night. The guy was polite and didn't treat me like a noob. But, he was unable to provide a solution either. DFU seems to be the next step and I went out and bought the proper cable this morning. Sadly, nothing came up on my MacBook when I followed the instructions for putting the Mac Pro into DFU mode (multiple attempts). So, I'm left with the nuclear option and a restore from a 6 month-old Time Machine. My concern is if this will still not resolve the underlying issue IF it is, in fact, a firmware corruption.

Oct 20, 2025 4:01 AM in response to neuroanatomist

I have tried multiple times to boot into Safe Mode (shift key at startup, held until login screen). In the past (when the machine was working properly), I tried but never got any indication it was in Safe Mode (like having the words “safe mode” appear in the menu bar). Doesn’t ever ask me if I want to continue in Safe Mode. The words “Safe Boot” never appear at the login screen. This is what I mean when I say “it never works.”


I would add, this issue started when I was on Sequoia and I had not installed any new programs/preferences.

Oct 20, 2025 6:52 AM in response to Owl-53

Wish I could comprehend all (any) of this. But, what I did get was DFU. I attempted this yesterday but no love. Had the correct usb-c port on the Mac Pro but -might not- have had a proper cable. I could see the Mac Pro hard drive on my Mac laptop (even when Mac Pro was powered off). Downloaded the Configurator to laptop (which, on its face, does not seem purpose-built for -this- kind of work but more for phones, pads, and watches) and followed the steps. What is not indicated was what to expect from the Mac Pro. I get that it is running a little sub-system for this purpose. But, I saw NO indication that it was running at all. Multiple attempts with multiple cables always gave nothing and nothing ever appeared in the Configurator.

Oct 20, 2025 8:16 AM in response to Owl-53

I live either a sea or 3 international borders away from an Apple Store (I’m in Estonia). We do have a “certified service provider” but my past chats with them leave me far from impressed. Calling Apple will be an expensive exercise in banging my head against a long-distance wall. “First, unplug the machine, plug it back in, and try to boot…”


Going to any service provider is my last resort.

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Can’t get past Login screen

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