Received iPhone 11 from Apple when I ordered iPhone 12 pro max

"Received iPhone 11 from Apple when I ordered iPhone [12] pro max: I recently purchased an iPhone [17] pro max from Apple store, the app installed in iPhones. I waited for three weeks and it finally arrived in a UPS box. When I opened the box, I was so excited to finally switch to my new phone but I only happened to see a purple iPhone 11 inside. [...]The thing is, the boxes were not damaged and everything was sealed like how every Apple product is packaged, I have no idea how tf this happened.[...]"

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Give Apple a Call Back:

It's a mishap. So, give Apple Support a call. While on the phot, take a photo and eMail it to the Apple Rep for them to overview it. Also, provide them with a proof of purchase, cut as the original packaging, and shipping invoice. Blow it off --it's not YOUR fault.

• Contact Us - Choose Locations
• Proceed from there, as necessary

“When I called them, they kept on asking me about a part number but I couldn't locate it on the package. They told me further investigation is needed and suggested me to ship back the product and will keep me updated. Thanks for your reply”

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Shipping this Back:

You are welcome. Shipping it back, indeed seems the way to go about this(at Apple’s discretion). Never sent in a phone over mail, myself. However, as for my Mac, sending it in was an option. I was sent a pre-packaged box with hard foam in it to safely send it in. In the box, Apple provided me with a pre-printed label for me to stick on the box.

The shipping payment was on Apple.

And a bit of a User Tip I originally authored in 2001 back in the days of COVID: Send-In Service - Include Handwritten Notes with the Packaging - User Tip

Apple no longer sells the iPhone 12 Pro Max. It was discontinued 4 years ago and is not even an option to purchase as a refurbished phone. Not sure where you purchased it. Return it!

Yes, they offered to replace it. But it took so long to settle I didn’t want a year old iPhone when the new model was out. They sent a check for replacement value and tax. I had paid my credit card bill.

babyjesus415 wrote:

omg I meant 17... typo. I was too angry

You still didn't get iphone 11, not possible.

babyjesus415 wrote:

Hmmm so FedEx gave you a check not Apple?

Depends on your country laws, some lay responsibility on sender, some on courier.

I had something similar happen to me several years ago. I pursued it with FedEx and while it took about a dozen letters, 20 phone calls, I received a check for the amount of the tax and iPhone 11 Pro. The other way to pursue it is with the credit card company. Apple is not at fault in my opinion.