Unresolved Discrepancy in Returned iPhone 15 PLUS and Apple insisting on not refunding

Hello, I think you might be very interested in this thread

Apple delivered wrong iPhones and are not… - Apple Community

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Hence, it may not be feasible to help with any of the following:

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The thing that always puzzled me is, is not possible to insure the package when you post it for the value of the content?

The problem should be escalated to a manager anyway because, apart from sending the iPhone back, the invoice is not matching the iPhone received, not even its IMEI number, I find cases like this have to be addressed properly

Hello once more~ Well…carry on and get this solved for the Author. The fact remains these days you need proof not hints. Anytime I send anything back for a refund I take pictures/video of the entire process regardless of the price but especially if it is something expensive or fragile. Plus I am not in this thread to argue with you.

~Katana-San~

Hello for the last time~ If it were me …I would have noticed the discrepancy before sending it back. A video of opening the package would have resolved all questions here. Then I would have gone to my nearest Apple Store with video and device in hand. The fact of the matter is we don’t really know what is happening here and can only offer so much assistance. So…now here you and I are in a debate…again.

~Katana-San~

Hello~ Did you take any pictures of the unopened box before returning it?

~Katana-San~

Hello ~ Sure…they will be interested in that thread…scroll to the end and you will find they have posted there as well.

~Katana-San~

A question of minutes eh

Hello again ~ Maybe…I was following the other thread and always check before posting…ehh. Plus there isn’t a solution there anyway…

~Katana-San~

No there're many hints, interesting suggestions to what they did, so as I was following that thread too I think it's worth having a look. It's mainly British but there're other countries too