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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Mac desktop:half of the letters on my new keyboard don’t work. I took it in, and it seemed to have something to do with my login, but when I got it home, same problem with the keyboard. Anyone else?
iMac 24″, macOS 15.7
Make sure Mouse Keys isn't enabled.
Make sure Mouse Keys isn't enabled.
margaret from claremont wrote:
Mac desktop:half of the letters on my new keyboard don’t work.
if it’s 789uiojklm, then probably Mouse Keys as Dialabrain mentioned. See
Fix for 789uiojkl keys or numeric keypad … - Apple Community
If different keys, let us know which ones exactly
Try the following: Reset NVRAM on your Mac - Apple Support (Intel only) and Reset the SMC of your Mac - Apple Support
1/2 of new keyboard doesn’t work
