The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Hi! This relates to an iMac 27" 5K macOS 13.7.1 :: I had to buy a new keyboard yesterday b/c there were at least a couple of letter keys were completely stuck/not working; I attached the new keyboard but it is not working... i'm guessing b/c i probably had not updated the OS in a while... so i can't log in/access. Wondering what to do. thanks so much!
iMac 27″ 5K, macOS 13.7
If you purchased a "6th gen" Apple Magic Keyboard (A2449), it is designed to only work with M-series Macs. As such, if yours in an Intel model, it will not work and you should return it for a full refund.
you should be able to connect any old windows usb keyboard you can buy or lend
AC10-orn wrote:
a couple of letter keys were completely stuck/not working
Which ones exactly? If 789uiojklm, see
Fix for 789uiojkl keys or numeric keypad … - Apple Community
New keyboard not working on iMac
