I’m experiencing an issue with my iPhone 11 Pro Max. The Face ID feature has stopped working and shows a message saying “Face ID is not available.” I’ve already tried restarting the device and updating to the latest iOS version, but the problem persists. I’ve also enabled the Stolen Device Protection feature. Could you please help me check what might be causing this issue or if the device requires repair?
iPhone 11 Pro Max, iOS 26
If you work through the following checklist without success:
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
... then the device likely requires repair.
Enabling Stolen Device Protection with failed Face ID is a Bad Idea.
How to remove Stolen Device Protection af… - Apple Community
If you work through the following checklist without success:
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
... then the device likely requires repair.
Enabling Stolen Device Protection with failed Face ID is a Bad Idea.
How to remove Stolen Device Protection af… - Apple Community
We are just users like you, and unfortunately do not have access to remotely diagnose your iPhone.
You can find more information and troubleshooting about FaceID here:
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
Alternatively, contact Apple Support:
Contact - Official Apple Support
FaceID Issue(Stolen device)
