Deleting Amazon Returns from Apple Iphone Wallet

I FIGURED IT OUT! You have to open the actual Wallet app rather than the shortcut double tap side button. See attached. I don’t know if that’s a bug, but seems the three dots icon should be there regardless of how you access the items.

Click the three dots icon and choose Remove Pass 😊

[Edited by Moderator]

Do a search on your home screen for Wallet. This view of Wallet has different features than the shortcut and the Wallet in Settings. Select the Amazon return and click the 3 dots in the upper right corner. You’ll have the option to delete the return.

Where are you looking, Apple Wallet app or Apple Pay (double clicking side button)? You won’t see the correct menus if you are double clicking the side button. You must locate your Wallet app and tap the 3 dots in the upper right corner.

Duh. I just realized that after I replied. I am updated now and nothing different. I have auto update on but I guess it doesn’t update very soon. Ok. I can only open “wallet app” through settings. I was going to delete the app and reinstall it, but there is no way to delete it. So I go to App Store and see the app is there ( https://apps.apple.com/us/app/apple-wallet/id1160481993 ) and it says “open” not get or update. So I hit open and I’ll be ****. It was different than opening it through settings. The dots were there and I successfully deleted Amazon thing. Ok. So how do I install the app like that. Super weird.

I found that I had my iPhone on bold text under accessibility and when I turned that off the three dots were visible in the wallet, so I could delete the pass. Three dots are not visible when text is bold.

You’ve either zoomed your display, changed font size or made your text bold. Please set back to default settings, restart your iPhone and look again. Your in the wallet app, but your changes have moved the 3 dots off the display.

A recent user shared the same issue. They deleted the Wallet app and reinstalled it from the App Store and that restored the three dots menu and ability to remove items from Apple’s Wallet app. Good luck! I hope that works for you, as well.

No option to delete

Double clicking does not bring up the Wallet. Double clicking activates Apple Pay, authenticates your identity and prepares your default payment method.

Apple Wallet is a standalone app. Click the Wallet app, tap the More button (three dots in upper right corner), tape Delete order, find the order you want to remove, swipe left to remove order.

Please follow this path and see if this helps,

iPhone > Settings > Wallet & Apple Pay > scroll down > Hide Expired Passes

Thats the only setting that Apple has for hiding items in the Wallet app. If it is off, please toggle it on momentarily and then switch it off again. You can try restarting your iPhone as well.

Please provide a screenshot so I can see what is going on. Please cross out any personal details before uploading your screenshot.

“Remove Pass” is in red text on a black background, so it could be hard to see in certain situations.

Also, make sure you’re on an item that can be removed, like an Amazon return or ticket to an event. You won’t see Remove Pass for a credit card, for instance. Credit cards are managed in Settings - Wallet & Apple Pay. Hope this helps. 😊

Have you resolved the issue to your satisfaction or do you still need assistance?

I think you’re correct about going in circles. It’s important to understand that double clicking the Side Button (power button) does not open the Wallet app. Double clicking activates Apple Pay and prepares to authenticate the default card using Face ID. It’s not the app that opens.

Wallet app is like any other app and needs to be clicked on to open. Inside the Wallet app is the More Button (three dots). 😄

No you can’t see the returns in the wallet app !

Thanks for the update. Yes, bold text, choosing larger font sizes and/or zooming the display with all cause the Wallet item to enlarge and move the More button (three dots) off the screen.