Resetting Apple ID Password but the Birthdate is wrong

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Resetting Apple ID Password but the Birthdate is wrong

Hi, it turns out that just a few days ago my father's Apple Music app (he's using Android) started showing a message asking him to reset his password for security reasons. I clicked on the option, but it seems that my brother entered his birthdate incorrectly when he created my Father's Apple ID. Because of that, I can't reset his password.

I have his account set up as one of my family members, along with other information needed to confirm his identity.

Is there a way to contact Apple Support to get help with this?

iPhone 14, iOS 26

Posted on Oct 28, 2025 4:24 PM

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Answer 1

Oct 28, 2025 4:49 PM in response to Lighty51

I have never been in that situation but see if there's a button for other options.

Refer to this page for Apple Support for different countries ➔

Choose your country or region - Official Apple Support

Select your country (if you do not see your country, also look for "other" in regions; e.g., "Other Africa"), then "Choose a product". Click the "show" item under each category for more selections. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

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Resetting Apple ID Password but the Birthdate is wrong

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