Face ID doesn't work after iOS 26 update.

Face ID doesn't work after iOS 26 update. Worst case scenario, no option to reset FACE ID. A lot of my apps rely on facial recognition once I leave the house.

iPhone 12 mini, iOS 26

Posted on Oct 28, 2025 7:54 PM

Reply
2 replies

Oct 28, 2025 8:01 PM in response to Lionel_Polanski

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Face ID doesn't work after iOS 26 update.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.