Hi I updated my Ipad pro 11’ M4 to the IOS26, ever since I’ve not been able to use my Face ID and I keep update as new versions gets released with the hope that its probably a bug fix but it still don’t work. It keeps saying Face Out of View
iPad Pro, iPadOS 26
You can find troubleshooting guidance for FaceID and the associated TrueDepth camera here:
https://support.apple.com/118243
If you are unable to resolve the problem yourself, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.
Alternatively you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to hands-on test and assess your iPad. If a hardware fault is identified, you'll be in the best possible place to explore your available options:
Genius Bar Reservation and Apple Support Options - Apple
Looks like your FaceID camera sensor is covered or malfunctioning.
Face ID wouldn’t capture face since IOS 26 update
