Possible hidden vpn profile iOS

I’ve been battling with a problem on an iphone16 pro ever since I’ve owned it. Seemingly at random ‘system services’, ‘general’ will use masses of cellular data. It happened just recently and used over 6gb unbeknownst to me.


Every test has been run through apple support but now they suggest I may have a VPN that may be responsible for this. I have had vpns in the past but all have been deleted and no profile exists currently but because the vpn menu appears on the first page of settings (and not under general) it’s leading my advisor to believe I have a VPN somehow.


Had anyone had any experience of this? as you can see there is no profile under the VPN menu and I can’t find any other apps that have a VpN service that might cause this.


Thanks for any help


iPhone 16 Pro, iOS 26

Posted on Oct 30, 2025 12:37 PM

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Posted on Oct 30, 2025 3:00 PM

That's because there is none to find. There was at one time, but there is not now.


There is NO VPN profile on your phone.

That is not the cause of your problem. Put that thought out of your mind.


It's entirely possible that a VPN installation corrupted something in the past.


The only way to address that will be to put your phone into recover mode and restore iOS using your computer. You can log into your iCloud account and sync your data but do NOT restore from a backup. You will need to manually download and configure any apps you need installed.


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Question marked as Top-ranking reply

Oct 30, 2025 3:00 PM in response to Byrney33

That's because there is none to find. There was at one time, but there is not now.


There is NO VPN profile on your phone.

That is not the cause of your problem. Put that thought out of your mind.


It's entirely possible that a VPN installation corrupted something in the past.


The only way to address that will be to put your phone into recover mode and restore iOS using your computer. You can log into your iCloud account and sync your data but do NOT restore from a backup. You will need to manually download and configure any apps you need installed.


Oct 30, 2025 6:04 PM in response to Byrney33

The VPN & Device Management menu is normal, and expected.


Given there have been VPNs installed here, and also if there was any history of jailbreaking or of side-loading, reset and reload this iPhone, if that reset and reload has not already happened.


Once reset…


Have you blocked all but necessary apps from using cellular? (Please do not post an image.)


In Settings > Cellular, any particular apps using lots of data? (Again, please do not post an image.)

Oct 30, 2025 3:10 PM in response to Byrney33

I don't have a concrete solution, just some info.


I have two iPhones, my primary running iOS 26, and my secondary running iOS 18. I tried to install a 3rd party VPN on my iPhone running iOS 18. The VPN menu appeared in the main menu as in your screenshot. After I uninstalled the VPN app, and thus also the VPN profile, the menu disappeared from the main menu again after a restart.


I would rather not install a VPN app on my primary iPhone. But I wonder if it could be an iOS 26 bug that causes the menu to not be removed after uninstallation?


If you have a VPN profile, it should be found in General > VPN & Device Management, and it looks pretty empty in your screenshot. So I'm inclined to think it's a bug.

Nov 3, 2025 4:42 PM in response to Byrney33

Thank you all for your replies, some really good suggestions there. I have factory reset this phone a couple of months ago (when on ios18) but it was restored from a backup so may have brought the problem back with it.


It does seem extraordinary that resetting the network setting doesn’t clear something like this (if that is indeed the issue anyway) and also the random nature of the issue, it’ll typically happen when the phone is not even being used and to use Gb’s of data at a time makes me wonder what is being sent/received. I can’t verify but anecdotally it seems to stop if location services are turned off. I believe ‘system services’, ‘general’ are related to location services somehow but not sure and 6+Gb’s of location reports sounds crazy!


I had to report many bugs of this nature since having the phone and it was simply restored directly from my old iPhone 6s. When I first got it and opened the voice memos app for the first time it used about 1.5gb of data without telling me. All iCloud and backups were off and low data mode on for cellular so can’t explain that but it seems similar things keep happening with the cellular data thing.


It looks as though I’ll have to start a fresh again and not restore - can anyone offer advice as to how I can keep apps that I’ve paid for that have since been removed from the App Store? And how I might transfer the many Gb’s of photo and video back to the phone without having to pay extra for iCloud+ (the last time I tried it as a backup method it failed to upload anymore that 50 odd photos in 12 hours) and I was given a refund for it. iTunes isn’t capable of these things anymore like it was in the past is it?


Thanks again everyone for your help, I’ll update if I find a solution (by getting a different phone possibly!)

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Possible hidden vpn profile iOS

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