Cloudflare human verification loop issue for website access security
Hello Apple Support,
I am experiencing a persistent issue on my iPhone with Safari (and other browsers like Chrome, Brave, Firefox) when accessing a specific website (nonkyc.io). The problem occurs during the Cloudflare human verification step (click-based “I’m not a robot” or Turnstile).
Issue Details:
1. On my iPhone (latest iOS version), the Cloudflare verification enters an infinite loopand never completes.
2. The same website works perfectly on a Windows laptop with the same network, even using the same VPN.
3. I have already tried the following steps, all without success:
• Disabling iCloud Private Relay
• Clearing site-specific Safari cookies and data
• Using multiple browsers (Safari, Chrome, Brave, Firefox)
• Changing networks (Wi-Fi, mobile data, VPN)
• Ensuring no content blockers or ad-block apps interfere
4. Even after a full iPhone restart and network resets, the problem persists.
Observations:
• The issue seems iOS-specific and does not occur on Windows.
• The infinite loop happens immediately after the Cloudflare human verification step.
• It is unclear whether this is caused by iOS, Safari, network, or Cloudflare interaction.
Request:
• Could Apple confirm if any iOS Safari features (such as Private Relay, Intelligent Tracking Prevention, WebKit JS behavior, or network handling) could cause this infinite loop with Cloudflare verification widgets?
• Could Apple provide guidance or escalate this to investigate potential compatibility issues between iOS Safari and Cloudflare Turnstile verification?
Thank you very much for your assistance.
iPhone 15 Pro Max, iOS 18