ChatGPT via Apple Intelligence not recognizing my age

Here is a concise, accurate response you can post, written in a neutral, first-person style that fits Apple Community discussions:

Yes, this is a known issue related to how Apple Intelligence and third-party services like ChatGPT validate age, and it is not fully controlled by the birth date shown on appleid.apple.com.

Apple Intelligence does not rely only on your visible Apple ID birth date. It also checks age eligibility through Screen Time, Family Sharing, and cached eligibility tokens stored on Apple’s servers. When those values are out of sync, changing the birth date may appear to work briefly, then revert once the system revalidates.

Common causes:

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• Screen Time still has an age restriction enabled (even if Family Sharing is not active).
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• The Apple ID was previously flagged as under 13 and that status is cached.
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• Apple Intelligence eligibility has not refreshed after the birth date change.
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What actually works:

1. 
   
2. Turn Screen Time OFF completely (Settings → Screen Time → Turn Off Screen Time).
3. 
   
4. 
   
5. Sign out of your Apple ID on the device.
6. 
   
7. 
   
8. Restart the iPhone.
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10. 
    
11. Sign back in and wait several hours (sometimes up to 24h) for Apple Intelligence eligibility to refresh.
12. 
    
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14. Re-enable Screen Time only after confirming ChatGPT works.
15. 
    

If the issue persists after 24 hours, it requires Apple Support intervention to reset the age-eligibility flag on their backend. This cannot always be fixed by the user.

So yes — this is effectively a backend sync bug, not user error.

I had the same issue on my iPhone where I couldn't use Visual Intelligence because the system said I had to be at least 13 years old. Both my Apple ID and my ChatGPT account already had my correct age, so the message made no sense.

I finally found the cause:

iCloud → Apple ID → Personal Information → Age Group for Apps

The setting "Share with Apps" was not set to Always.

After switching it to Always, Visual Intelligence started working immediately.

This is actually a warning coming from the ChatGPT API. You long-press the camera button for Siri, Siri sends its first requests to the ChatGPT API and this warning pops up before you actually get access to ChatGPT. It’s not a block, it’s a warning. Just press it to acknowledge, and press again “Ask” or “Search” to continue, there will be no further age restriction or block in this session.

Unfortunately there is currently no way to suppress the warning. Anybody thinking they resolved it by going into settings etc, you didn’t. Since this warning appears only once per session, it just doesn’t appear again within the same day. But it will reappear in later dates, no matter what you have set in Apple ID or ChatGPT settings.

I can't claim this solution, but it's buried in this thread. My guess is ChatGPT isn't paying attention to this settings, and that in the future it might have a toggle to get around this. For now just open it up to everything.

1. Open Settings
2. Tap on your Apple ID (first row)
3. Tap on Personal Information (might take a while to load and look like it doesn't work)
4. Tap on "Age Range for Apps"
5. Set "Share with Apps" to "Always".  "Ask first" doesn't work with ChatGPT.
6. In the future check to see if there are additional settings like Claude has.

creoarked100 wrote:

on apple intellingence for my iphone 26.3

iOS 26.3, to the best of my knowledge, has not been released as of this time.

iPhone 13s do not support Apple Intelligence.

I explain also my case I hope that can help someone. In my specific case all the settings was set in a correct way but still not working at all. I tried to re-tap on "sharing age for apps" like indicated in the top answer and doing this iOS prompt me to confirm this thing as if it hadn't been set up I think it was a system bug also given my recent transition from iPhone 12 (without apple intelligence) to 17

ChatGPT via Apple Intelligence doesn’t recognize your age because personal details aren’t shared automatically due to privacy settings. You need to mention your age explicitly in the chat. This applies to all use cases, including game development, where context must be provided manually for tailored responses.

[Edited by Moderator]

Funny how when it's set to ask, it doesn't ask. At least this got me through. I kept having to toggle AI on and off every day.

No it's not a bug. According to ChatGPT's policy you must be at least 13 years of age. Also, an Apple Account that is under 13 years of age cannot change their birthdate on their own.

Did you login to chatGPT

Odd, I am logged into my ChatGPT account (I have a pro subscription), and Apple Intelligence keeps giving me the age restriction warning.

Of course, I have no problem using ChatGPT on the ChatGPT app itself on iPhone.

AnujAbhiwan wrote:

ChatGPT via Apple Intelligence doesn’t recognize your age because personal details aren’t shared automatically due to privacy settings. You need to mention your age explicitly in the chat. This applies to all use cases, including game development, where context must be provided manually for tailored responses.

That doesn't really have anything to do with the warnings people are getting.

Ledjax wrote:

• Here is a concise, accurate response you can post, written in a neutral, first-person style that fits Apple Community discussions:

Before you post AI slop, it's a good idea to remove directions like that. Leaving them in makes it apparent that you personally put no effort into this response, that you just copied and pasted it. Fixing the formatting would be polite, too.

Also, it is neither succinct nor accurate.

IdrisSeabright wrote:

Ledjax wrote:

• Here is a concise, accurate response you can post, written in a neutral, first-person style that fits Apple Community discussions:

Before you post AI slop, it's a good idea to remove directions like that. Leaving them in makes it apparent that you personally put no effort into this response, that you just copied and pasted it. Fixing the formatting would be polite, too.

Also, it is neither succinct nor accurate.

Hello~ You mean we have to actually be accurate here? ;-)

~Katana-San~

Same here. Keeps telling me I must be 13 years old. Age etc is checked.