When I use visual intelligence it states I must be 13 years or older to use ChatGPT. I have tried changing my age via my on device Apple account as well as Apples website from 1987 to 1986 which works momentarily, but reverts back after a short while restricting my use again. Is this a bug? Thank you.
iPhone 16 Pro Max
Here is a concise, accurate response you can post, written in a neutral, first-person style that fits Apple Community discussions:
Yes, this is a known issue related to how Apple Intelligence and third-party services like ChatGPT validate age, and it is not fully controlled by the birth date shown on appleid.apple.com.
Apple Intelligence does not rely only on your visible Apple ID birth date. It also checks age eligibility through Screen Time, Family Sharing, and cached eligibility tokens stored on Apple’s servers. When those values are out of sync, changing the birth date may appear to work briefly, then revert once the system revalidates.
Common causes:
What actually works:
If the issue persists after 24 hours, it requires Apple Support intervention to reset the age-eligibility flag on their backend. This cannot always be fixed by the user.
So yes — this is effectively a backend sync bug, not user error.
Thank you. Signing into my ChatGPT account like you said, fixed it
Sadly, didn't help...
Given both Apple and ChatGPT have my age as I’m signed in on both, it seems an unnecessary warning.
This resolved the issue for me
on apple intellingence for my iphone 26.3
apple intellingence iphone 13
you forgot to take out the ai response at the top
Zedairder wrote:
you forgot to take out the ai response at the top
Or fix the formatting. Or check for accuracy.....
Ledjax ~ Apple says: "Material submitted must be your own work..." (Not using generative AI tools.) Source:
Apple Support Communities Use Agreement
õ¿õ¬
Chiming in again. This doesn’t actually permanently work. I now treating it as another reset path. (My post about sharing age settings with apps)
Katana-San wrote:
Hello~ You mean we have to actually be accurate here? ;-)
I think we're supposed to at least make a good-faith effort!
Go into your settings > Apple Intelligence & Siri > Extensions > ChatGPT
Make sure that you are signed into your ChatGPT account. This was my issue when I set up my new phone I failed to sign into my ChatGPT account. Once I did that the 13-year-old warning went away.
I hope this helps!
I have the same problem, I keep getting this annoying message when I use apple intelligence through the camera side button on my iphone 17 pro max, and when I use ask chatgpt. I am already logged in with my apple ID in the chatgpt app, and I am also logged in with my apple ID under settings > Apple Intelligence & Siri > Extensions > ChatGPT.
So what can I do to make it stop telling me that I need to be 13 or older to use it ?
If anyone else is still having issues with Apple Intelligence stating that you must be 13 to use it and signing into your ChatGPT account did not get rid of it, you may have to log into ChatGPT on a web browser and verify your age.
I had the same problem! Try this it worked for me.
Go to settings
Apple intelligence & Siri (Scroll down)
See under Extensions -> ChatGPT (press and enter in)
ChatGPT Account -> Sign in
I needed to restart my phone for it to work. Try it. It worked for me.
Also remember to press the capture button or it will still give to age message if you press ask without clicking on the capture button
ChatGPT via Apple Intelligence not recognizing my age
