Can't access account because i forgot security questions!

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Can't access account because i forgot security questions!

Hello! I need to change my email on this account i'm writing on since the email will soon be deleted. This is my main apple account that i've always used and is linked to all my apple products/accounts etc. But it isn't using my CURRENT main Email. My main email already has an existing Apple account which i've never used or remember creating, (Probably created 10-15+ years ago and never touched since).

So what i want to do is log in to that account -> delete it -> and use that Mail adress for this account instead. But my issue is that i need to answer the security questions on that account to log in. I can access the mail obviously just fine and i have reset the password. But the Security questions can't be answered, they must never have had any logical answers since the only correct answers are marked as incorrect.

When i try to reset the security questions i get met with the lovely screen:

"Can't reset security questions. We don't have enough information to reset your security questions."

And there is no prompt or link to click on that page.

Can i ever access that account again? Or is that mail adress forever unusable?

iPhone 13, iOS 18

Posted on Nov 5, 2025 7:12 AM

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Limnos

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Nov 5, 2025 7:16 AM in response to Henke888

Several years ago Apple transitioned to using two factor authentication instead of security questions. You can continue to use security questions if you already use them and they are working for you, but if you have problems then they no longer get direct support. You can try the directions in this support article If you forgot the answers to your Apple ID security questions - Apple Support but the article is labeled "archived" and may contain information that no longer applies. If the instructions work then fine; if they do not (e.g., you see “not enough information”*) then you will have no option but to change to the newer security method, if you can. Over the past few years Apple has been persistently encouraging users to switch to the newer two factor authentication security system. For those who have disregarded their encouraging, Apple will likely only help you to now change to two factor authentication, if even that is possible. Follow the instructions in the "Turn on two-factor authentication for your Apple ID" section in this support article --> Two-factor authentication for Apple Account - Apple Support to try to change to two factor authentication.

If you still need help, contact Apple Account support at this link ➞ https://getsupport.apple.com/?caller=cups&PGF=PGF63005

Select "Other Apple Account Topics", then "Security concerns or account compromised." This will give you a chat or telephone call option.

If Apple cannot, or will not, help you transition to two factor authentication then it is quite possible you will have to simply abandon the old account and everything it contained. In that case, if you were using the Find My service, the Activation Lock support request support article at: - https://al-support.apple.com/#/additional-support may at least let you regain use of your equipment. If not, you will also have to say goodbye to that as well.

Good luck!

*See the third page of this discussion Unable to Reset Apple ID Security Questio… - Apple Community Some people talk about getting out of a “loop” by logging in a different way. I am not really following what they are talking about but maybe you can see if it helps.

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Can't access account because i forgot security questions!

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