Enable EU roaming for Apple Watch in Family Setup — child unreachable abroad (safety risk)

Hi everyone,




Setup: Apple Watch SE (2nd gen, Cellular, EU) on watchOS 26; organizer’s iPhone 16 on iOS 18.1; carrier Telekom Deutschland (DE).




Problem (safety): When we cross an EU border, a watch configured via Family Setup (For Your Kids) loses all cellular service. The child becomes unreachable — calls, Find My location sharing, and Schooltime stop. This is a real safety risk during travel.




Context: Within the EU, roam-like-at-home is standard. Family Setup is designed for child safety, but its usefulness ends at the border because international roaming is blocked for Family Setup watches.




Request to Apple:


Add opt-in toggles “Allow Data Roaming” and “Allow Voice Roaming” in Family Setup (default OFF), keep all parental controls, enable only on supported EU/EEA networks.




Developer Feedback ID: FB2*****3 (already submitted).


If you’re affected, please click “I have this question too” and comment with your country/carrier.


[Edited by Moderator]



Thanks to anyone who can escalate this internally.

Posted on Nov 5, 2025 1:30 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 5, 2025 11:53 PM

we are not apple


these forums are user helping other users like yourself, it's sort of going to a

physical apple store and asking other customers their advice


if it was me then I would reach out to the carrier the watch is connected to roaming is usually an agreement between the carrier a device is connected to and one or more carriers in the country one has traveled to.


you can beside using their feedback channel

Product Feedback - Apple


then you can reach out to their official support channels

Get Support (apple.com)

And or

Contact - Official Apple Support

And or

Contact - How to Contact Us - Apple

Or

Genius Bar Reservation and Apple Support Options - Apple


Similar questions

1 reply
Question marked as Top-ranking reply

Nov 5, 2025 11:53 PM in response to dtretyakov

we are not apple


these forums are user helping other users like yourself, it's sort of going to a

physical apple store and asking other customers their advice


if it was me then I would reach out to the carrier the watch is connected to roaming is usually an agreement between the carrier a device is connected to and one or more carriers in the country one has traveled to.


you can beside using their feedback channel

Product Feedback - Apple


then you can reach out to their official support channels

Get Support (apple.com)

And or

Contact - Official Apple Support

And or

Contact - How to Contact Us - Apple

Or

Genius Bar Reservation and Apple Support Options - Apple


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Enable EU roaming for Apple Watch in Family Setup — child unreachable abroad (safety risk)

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