Account recovery for forgotten Apple ID is not working

Did you keep your contact methods up to date? Have you been checking your junk email?

Remember that the people responding on the forums do not work for Apple. We are Apple products users like yourself and have absolutely no access to your account information (and do not want any access). Refer to this page for Apple Support for different countries ➔

Choose your country or region - Official Apple Support

Select your country (if you do not see your country, also look for "other" in regions; e.g., "Other Africa"), then "Choose a product". Click the "show" item under each category for more selections. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.