Activating second-hand iPhone X with unknown Apple ID password

I bought an iPhone X which was sold to 3 people as a second-hand. I try to restore and update it, then it ask me to enter the apple ID but I don't know the password and I don't know the initial owner. Please what can I do to activate my iPhone X?


[Re-Titled by Moderator]

Original Title: iPhone X

Earlier iPhone models

Posted on Nov 11, 2025 12:53 AM

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Posted on Nov 11, 2025 5:06 AM

Return the phone for a refund. You will never be able to use this phone unless you know the Apple ID and Password of the person who set up the phone originally.

4 replies

Nov 11, 2025 8:01 AM in response to 25T5j

25T5j wrote:

I bought an iPhone X which was sold to 3 people as a second-hand. I try to restore and update it, then it ask me to enter the apple ID but I don't know the password and I don't know the initial owner. Please what can I do to activate my iPhone X?


There is nothing that you can do. If you could contact the owner to whom it is locked, and get their assistance in removing the Activation Lock and preparing the phone properly for transfer to a new owner, then, and only then, would you be able to use the phone.


But you "don't know the initial owner", and since the phone has "sold to 3 people as a second hand", I bet that you don't have the invoice for the original sale, either. If the person who sold it to you was themselves someone OTHER than the person to whom the phone is locked, don't be too surprised if they refuse to refund your money, conveniently "disappear", or stop responding to all communications.


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Activating second-hand iPhone X with unknown Apple ID password

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