PLEASE HELP. Developer Account Terminated

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Level 1

4 points

PLEASE HELP. Developer Account Terminated

I recently had my apple developer account removed from the App Store.

I have spent 3 months trying to reach someone at Apple who can clarify the issue and help reinstate our developer status. No one has responded to us, explained the situation, or reviewed the case.

I was able to get in contact with an old Apple App Store exec. After hearing the story, he agreed the situation seemed wrong. However, he no longer has connections at Apple, so he wasn’t able to help us.

The app had millions of users and 50,000+ five-star reviews. Resolving this would allow us to restore the app and continue launching new products.

Right now I’m seriously just looking to get connected with someone who works at Apple corporate, who I can tell the story to. Because I know if they hear the story they will be willing to try and connect me to the right department and then hopefully from there we can come back.

Any help is welcome.

iPhone 15 Pro Max

Posted on Nov 12, 2025 7:59 PM

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Answer 1

Top-ranking reply

MrHoffman

Level 10

149,155 points

Nov 12, 2025 8:33 PM in response to justanappguy

Apple generally doesn’t elaborate on their reasons for app removal and developer account termination, past whatever info was included, and whatever additional was provided during any appeal.

The Apple Corporate contact info 408 area code telephone number and postal mail address are available here:

Contact - How to Contact Us - Apple

Apple does not publish a corporate email address.

Here is the scale that Apple is operating at:

https://www.apple.com/legal/more-resources/docs/2024-App-Store-Transparency-Report.pdf

From the 2024 report, roughly 51 million registered developers, two million apps, roughly 146 thousand developer accounts were terminated, and roughly 84 thousand apps were removed and mostly for fraud. Roughly 8 thousand developers appealed termination, and 225 developers were restored.

What did or didn't happen in this particular case, nobody here knows. And nobody here can affect.

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Answer 2

TheLittles

Level 10

204,415 points

Nov 12, 2025 8:10 PM in response to justanappguy

"PLEASE HELP. Developer Account Terminated: I recently had my app removed from the App Store. [...]Right now I’d appreciate anyone’s thoughts or guidance on this situation. Thanks!"

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Losing App on the App Store:

A. Sorry to hear. It's not good to speculate on these forums, but one common sense guess is that you disobeyed the Terms & Conditions. Did you? I wouldn't have a clue. Nonetheless, I recommend you Ask this on the Apple Developer Forums: Apple Developer Forums - Apple

B. Read More Here: Agreements and Guidelines - Support - Apple Developer

C. Contact Apple Developer Support: https://developer.apple.com/contact/

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PLEASE HELP. Developer Account Terminated

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