Hello,
I need to cancel a GoodNotes subscription that is linked to my old Apple ID.
I no longer have access to that account, I don’t remember the date of birth, and I can’t log in to manage the subscription.
The subscription keeps trying to renew even though I can’t cancel it myself.
Could you please manually cancel the subscription and disable automatic renewals?
Thank you!
iPad, iPadOS 18
wiktoria152 wrote:
Could you please manually cancel the subscription and disable automatic renewals?
No. We are volunteers here answering technical Apple product questions.
You might start here.
wiktoria152 wrote:
Could you please manually cancel the subscription and disable automatic renewals?
No. We are volunteers here answering technical Apple product questions.
You might start here.
The people on this forum are users like yourself. We cannot do this for you. You need to regain access to the account so you can cancel the subscription. While you could try to contact Apple about this, I suspect they would require the same amount of proof of true ownership of the account that would be required to regain access to the account.
This article tells you the various ways you can try to discover your forgotten Apple ID --> If you forgot your Apple Account primary email address or phone number - Apple Support Typically an Apple ID is an email address you have used. If you are currently using a mobile device that is logged into your account, go to Settings and tap your name at the top. Look in Keychain, and in a browser's security settings if you use it to automatically sign into Apple when using a browser.
This article outlines what to do If you forgot your Apple ID password --> If you forgot your Apple Account password - Apple Support
or go directly to this link --> http://iforgot.apple.com/
If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: How to use account recovery when you can’t reset your Apple Account password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. More detail in —> Activation Lockout Issues - Apple Community
If you still need help this page provides country-specific Apple Support contact information ➞ Contact Apple Support - Apple Support
Cannot cancel GoodNotes subscription linked to old Apple ID
