I have two Apple IDs, one I’m never signed into. I recently signed up for a 7 day free trial and canceled it within the seven days. The problem is I was charged for the subscription but it’s linked to the old user ID that I don’t use. In the subscription management page it clearly shows the cancellation of the trial and there is no purchase history using the old ID. So how in the world was I charged and how do I correct that?
iPhone 13 Pro
Hello HurricaneAna,
Firstly, we'd recommend double checking all of the places your Apple ID can be signed in, most of which are outlined at Sign in with your Apple ID - Apple Support. In addition, under Settings > your name > Media & Purchases, make sure the right ID is shown. This way, we can check and see if the old Apple ID snuck in anywhere.
Regarding billing, you'll want to contact Apple Support so they can investigate the purchase itself and make sure it's cleared from the old Apple ID.
Cheers!
Apple ID
