Can I get my stickered MacBook Air back after a keyboard repair under the recall program?

I have a 2018 MacBook Air that is part of the keyboard recall. I want to bring my device to Apple and schedule a keyboard repair. As a student, it's pretty tricky to write papers when the letters often repeat themselves unintentionally. I've read that when making these repairs, Apple usually swaps the device for a refurbished one. I want to receive the same laptop I turned in for repair back, as it has stickers on the top. Will the stickers ensure I get the device back?



[Re-Titled by Moderator]

Original Title: Keyboard Repair

MacBook Air 13″, macOS 11.7

Posted on Nov 20, 2025 5:36 AM

Reply
3 replies

Nov 20, 2025 11:20 AM in response to C_Skelly

C_Skelly wrote:

I have a 2018 MacBook Air that is part of the keyboard recall. I want to bring my device to Apple and schedule a keyboard repair.


My understanding is that the keyboard service program for Mac notebooks with malfunctioning "butterfly-switch" keyboards expired some time ago.


A November 19, 2024 MacRumors article with the title "Apple Ends Butterfly Keyboard Repair Program for MacBooks" says that "Apple's free butterfly keyboard service program for select MacBooks [sic] models ended late last week, nearly six and a half years after it launched. With the program now over, it is no longer guaranteed that customers with affected MacBook keyboards will be able to receive a free repair …"

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can I get my stickered MacBook Air back after a keyboard repair under the recall program?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.