Side volume buttons don’t work since 26.1 update

Side volume buttons don’t work

since the 26.1 update I can’t control volume with the side buttons when watching videos or podcasts.

when I hold either volume button the phone goes to the emergency screen where I have to hit cancel and then unlock my phone again.

Any info on how to fix this?

Posted on Nov 23, 2025 7:45 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 23, 2025 7:54 AM

Do you have a case on your phone? If so, remove it and test again.


Your phone is registering a side button press while you are changing the volume. If you are not doing that inadvertently, and there is not a case on the phone pressing it, then schedule service at Apple.

Genius Bar Reservation and Apple Support Options - Apple


You can turn off the Side/Volume button activation of Emergency SOS at Settings > Emergency SOS > Call with Hold and Release, but that would be more of a workaround and not a resolution to another problem that needs to be solved.

1 reply
Question marked as Top-ranking reply

Nov 23, 2025 7:54 AM in response to GmaLittleMouse

Do you have a case on your phone? If so, remove it and test again.


Your phone is registering a side button press while you are changing the volume. If you are not doing that inadvertently, and there is not a case on the phone pressing it, then schedule service at Apple.

Genius Bar Reservation and Apple Support Options - Apple


You can turn off the Side/Volume button activation of Emergency SOS at Settings > Emergency SOS > Call with Hold and Release, but that would be more of a workaround and not a resolution to another problem that needs to be solved.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Side volume buttons don’t work since 26.1 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.