FaceTime unstable connection

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Level 1

6 points

FaceTime unstable connection

Hey, I’ve been having this super annoying problem ever since updating my iPhone to iOS 26.1. During FaceTime calls, it randomly says “Unstable Connection,” freezes for a second, spins, and then the call just drops. And then, if I try to call the person back right after, it usually won’t go through at all and the calls don’t pop up on their side either.

I’ve tried literally everything I could find online—restarting my phone, resetting network settings, checking Wi-Fi, turning FaceTime off and nothing works. It keeps happening, and it’s really frustrating, especially when I’m trying to stay on calls for a while.

Any idea what’s causing this or if it’s just something that came with the 26.1 update? Any help would be amazing.

iPhone 16 Pro

Posted on Dec 5, 2025 11:06 PM

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Answer 1

Top-ranking reply

azaksalmarzur28

Level 4

1,362 points

Dec 6, 2025 1:16 AM in response to Jhiggins27

Turn OFF Private Wi-Fi Address (Most Effective)

iOS 26.1 is incorrectly handling FaceTime relay negotiation when using random MAC addresses.

Go to:

Settings → Wi-Fi → (Your Network) → Private Wi-Fi Address → OFF

Reconnect to Wi-Fi → try FaceTime again.

This reduces dropped calls for many users.

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Answer 2

Jhiggins27 Author

Level 1

6 points

Dec 6, 2025 8:43 AM in response to azaksalmarzur28

But when I’m on my cellular data it still drops the calls. So it might just be on their end. But hopefully it gets fixed with the drop of IOS 26.2.

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