Phone call quality is choppy to whoever I call but fine for me

I have a iPhone 13 mini. When I call someone they say my call quality is terrible but I hear them just fine. When I facetime someone the calls are crystal clear. I have Visible and have tried reloading the eSim but that did not fix it.

iPhone 13 mini, iOS 17

Posted on Aug 20, 2024 3:14 PM

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Aug 20, 2024 3:34 PM in response to wabsrck

wabsrck wrote:

I have a iPhone 13 mini. When I call someone they say my call quality is terrible but I hear them just fine. When I facetime someone the calls are crystal clear. I have Visible and have tried reloading the eSim but that did not fix it.



Manually update your carrier settings on your iPhone or iPad

Manually update your carrier settings on your iPhone or iPad - Apple Support


Visible has good on-line support— they can re-provision your Phone if no insight



Put your iPhone in diagnostics mode - identify potential hardware and software issues

How to put your iPhone in diagnostics mode - Apple Support



iPhone Repair and Service - Apple Support

iPhone Repair & Service - Apple Support


Apple Authorized Service Providers and Independent Repair Providers

Repair Provider Verification - Official Apple Support


Check Device Coverage

Check Your Service and Support Coverage - Apple Support




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Phone call quality is choppy to whoever I call but fine for me

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