I have an iPad Air, iPad OS 26.1, and I am trying to buy SQ from Fate:Grand Order using money from my iTunes account that I just added via a gift card.
The game is stating that it can't access the account and is dropping me into asking for support.
How do I resolve this?
Thank you.
iPad Air, iPadOS 26
Refer to this page for official Apple Support features (this is a user-to-user support service) ➔ Contact - Official Apple Support
Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page under “Get more help” (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.
This support article has various country telephone numbers for contacting Apple for support and service ➔ https://support.apple.com/106932 For some countries look under “Other” listing at the end of the list. Not every country has telephone support, and phone numbers may only work when calling from the same country.
iPad Air unable to make in-app purchases from iTunes account
