CarPlay stopped working with Sony AX4000

I have a iPhone 16 ProMax and a 2019 Toyota 4Runner with a Sony AX4000 stereo installed. Carplay has worked flawlessly until last week when it mysteriously disappeared. I updated firmware to the radio head and have tried disconnecting and forgetting the device numerous times. When I reconnect, it is successful via bluetooth, but Carplay doesnt start. I believe the iPhone is set to work with the stereo via Carplay. When I go to Settings and Carplay, the AX4000 is there. Can this be a problem on my phone end. Does the radio and phone need to be connected both via bluetooth and wifi??

iPhone 16 Pro Max, iOS 18

Posted on Dec 7, 2025 2:31 PM

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4 replies

Dec 7, 2025 6:26 PM in response to HokieSteve01

Since you've disconnected and forgotten the device, most likely it needs to be set up again. Follow the instructions here: Connect iPhone to CarPlay - Apple Support


Since it doesn't support wired CarPlay:

If your car supports only wireless CarPlay: Press and hold the voice command button on your steering wheel. Make sure that your stereo is in wireless or Bluetooth mode. Then on your iPhone, go to Settings > Wi-Fi, and make sure that Wi-Fi is also turned on. Tap the CarPlay network, and check that Auto-Join is turned on. Then, go to Settings > General > CarPlay, and select your car. Check your car manual for more information.


Dec 7, 2025 4:33 PM in response to HokieSteve01

Hard to say if the issue is your phone or a problem with the head unit. If you have anyone else with an iPhone that you can connect try to see if it works for them. If it doesn’t it’s more likely the head unit. You didn’t say if something happened to make you suspect the phone (for example, did you update iOS and then the issue started?). Check the user forums for your stereo to see if others are experiencing issues or have any ideas that may help….because if it is an issue related to the stereo they would be better equipped to offer relative suggestions for troubleshooting.

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CarPlay stopped working with Sony AX4000

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