iPhone 17 not connecting to CarPlay in Citroen C5 Aircross

New iphone17 not linking to car play. Updated from iPhone 13 which was working perfectly. Citroen C5 aircross. Have bought new data cable. Tried everything so far ?



[Re-Titled by Moderator]

Original Title: iPhone 17

iPhone 17, iOS 26

Posted on Dec 8, 2025 11:20 AM

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Posted on Dec 10, 2025 6:59 AM

Thanks for reply! I bought a data cable from Apple £19.95 and CarPlay now works perfectly through the cable. Hurrah! Other cables didn’t work.

2 replies

Dec 8, 2025 10:12 PM in response to HollyClose

If CarPlay doesn't detect your iPhone, make sure CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions. If Content & Privacy Restrictions are turned on, tap Allowed Apps and make sure CarPlay is enabled. Go to Settings > General > CarPlay, tap your car, and then tap Forget This Car.


If you need help with CarPlay - Apple Support (IN)



Search for accessories that have completed MFi certification. Once an accessory has completed MFi certification requirements and is reported to Apple as sold/distributed, it will be searchable in our public database of authorized Lightning, headset, charging, iAP-enabled, and Find My network-enabled accessories.


Learn how to identify counterfeit or uncertified Lightning-based accessories.



On your device, go to Settings > Bluetooth and turn on Bluetooth. Stay on this screen until you've completed the steps to pair your accessory.


Pair a third-party Bluetooth accessory with your iPhone or ...



If you're still having trouble with your car's audio system using CarPlay or Bluetooth, try the Aux cable. To get it fixed, there are two options:


  1. Take your car to a reputable car dealer or car audio specialist. They have experienced technicians who can diagnose the problem with the Aux cable. This could be a loose connection, a faulty cable itself, or an issue with the system's Aux port. They'll be able to repair the issue or recommend a replacement cable if needed.
  2. Consult your car's infotainment system manuals. These manuals often include troubleshooting sections that might address common Aux cable problems. You might find instructions for resetting the system, cleaning the Aux port, or confirming the cable's compatibility.


Before taking your car to a dealer, it's always a good idea to check the manuals first. This can sometimes save you time and money if it's a simple fix you can handle yourself. However, if the manuals don't offer a solution, or you're uncomfortable tinkering with the system, then a car audio specialist is the way to go.



Refer to the list of cars that are compatible with CarPlay --> iOS - CarPlay - Available Models



iPhone 17 not connecting to CarPlay in Citroen C5 Aircross

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