wrong address delivered

sachek509 wrote:

Yes. The order specified New Castle, DE, but according to the UPS tracking number, it was delivered to Newark, DE. I filed a claim, but now I see they changed [the city] to New Castle. However, I have screenshots showing the wrong city. I am using a forwarding service and cannot verify whether the delivery was correct or not. The forwarding service will not search for it.

So here's the short version. You're not going to ge the phone. You should contact Apple about your refund.

Apple will not deliver a device to a forwarding service. That's a violation of their terms.

Buy a phone in your own country.

Was it delivered to an address in the US?

Then contact Apple.

We can't help you. The best case scenario here is they refund your money and refuse to take any more orders from you.

The support contact numbers in the US can be found on Apple's website.

I'm sorry if you can't call the US from wherever you are, but it is what it is.

Outside the USA—Contact Apple for support and service by phone.

See a list of Apple phone numbers around the world.

Contact Apple Support 

Use the dropdown menu within the linked doc to select your region.