Facetune scammers!

gingerfrommoscow wrote:

I think what happens with Facetune scam is that first you confirm the subscription at Apple and then at once somehow you also confirm it once again - on their website which obviously masked to look like a continuation of Apple's - and this is where they get your apple pay token for future scam.

Unfortunately Apple is required to allow developers to offer their own subscriptions that are not managed by Apple. Apple fought against this in court and lost and had to pay huge fines. Following that loss they provided a pop up warning users that they were not using Apple's preferred method for subscriptions and it was being managed by the developer and was sued again and lost where they could not even warn users.

The courts put the users on notice that they were responsible for their own actions. The in-app purchase that is managed by Apple has a unique UI that you should be familiar with and shown below. Anything directing you to a website where you have to choose your payment method is not one managed by Apple. I agree with Smilin-Brian that writing a review for the app in the App Store is the appropriate way to go here and you can also use the  reportaproblem.apple.com website where one of the options is to report an app as a scam.

Apps cannot charge your Apple Pay card directly — all charges come through Apple. The amount you saw likely reflects either a different subscription tier or a pre-authorization hold. Request a refund through reportaproblem.apple.com and double-check your Subscriptions section to ensure the trial was canceled.

First, be sure to ⇢ cancel a subscription.

Even though you had cancelled it, you may need to verify that it is indeed cancelled. ⇣

Then click ▶︎ Request a Refund.

NOTE: Refunds are not guaranteed, they are the exception.

According to Apple:

If your refund is approved, the funds are applied to the same payment method that you used to buy the item.

Here's how long it takes for a refund to appear on your account or statement:

Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.

Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.

Note: Once a decision has been made on your refund request, you will get a follow up email from Apple.

Click ▶︎ Check Refund Status.

Final Note: I have written a detailed user-tip on this subject that goes into greater detail.

See ▶︎ Request A Refund for more.

Good luck! 👋🏼😉

azaksalmarzur28 wrote:

Apps cannot charge your Apple Pay card directly — all charges come through Apple.

Wrong! You give the merchant the unique token to your card once and a recurring subscription charge can be billed directly to your card and not involve Apple at all. Any app can use their own website where they accept Apple Pay as payment for a subscription that is not managed by Apple and will not appear in your subscriptions managed by Apple.

I understand this is a bot response from this poster and no follow up will be given, but it is important to correct any false information provided by AI.

Go to Facetune's Apple web page https://apps.apple.com/pl/app/facetune-video-photo-editor/id1149994032

and look at the in-app purchase section. I do not see a 180 charge level.

Click here to Report a Problem or ask for a refund --> https://reportaproblem.apple.com/?s=6

That is pretty deceptive business practice.

You can open the product page from the App Store, rate and write an honest product review.

Good luck! 👋🏼😉

Smiliñ 😎 Brian