Cannot gain ownership of M4 iMac after IT company setup

i bought an m4 imac for my business from an it company who set it up as their computer so i do not have ownership

Posted on Dec 13, 2025 3:45 AM

Top-ranking reply

den.thed

Level 10

92,776 points

Posted on Dec 13, 2025 7:59 AM

+1 Return it to the seller or have the seller properly prepared for resale.

see > What to do before you sell, give away, trade in, or recycle your Mac - Apple Support

View in context

Similar questions

Unable to update iMac due to previous owner's Apple Account I was gifted an iMac a little over 2 years ago. It still has the owners Apple ID attached so I’m unable to update as that’s the primary account on the device. How do I fix this so I can use it? [Re-Titled by Moderator] Original Title: Unable to update
216 2
Mac linked to previous owner I am trying to setup a mac mini that but it says it is still linked to the previous owner. How can I bypass this and set it up under me now that I'm the new owner?
256 1
HOW DO I REMOVE MY NAME AS OWNER AND ADMINISTRATOR AND POSSIBLY REPLACE WITH NEW OWNERS INFO FROM MY 2012 IMAC USING EL CAPTAIN I sold my 2012 iMac and don't know how to remove my name and all my other info or transfer the data and the new owner asked me to apply his contact info to take ownership ...how do i do this properly. and i am unsure if the version of el captain I'm using is complete or in its proper filing order how can i re install el captain and switch ownership while removing my info?
1023 3

2 replies

Top-ranking reply

den.thed

Level 10

92,776 points

Dec 13, 2025 7:59 AM in response to DevonFineArtist

+1 Return it to the seller or have the seller properly prepared for resale.

see > What to do before you sell, give away, trade in, or recycle your Mac - Apple Support

dialabrain

Level 10

136,481 points

Dec 13, 2025 3:48 AM in response to DevonFineArtist

Then you should talk to them or return it.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Cannot gain ownership of M4 iMac after IT company setup

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up