How to unlock Apple Music subscription paid through MTN carrier billing in Nigeria?

My Apple Music subscription was paid with MTN carrier billing in Nigeria. MTN deducted ₦1,300 and shows the subscription active until January 13, 2026, but Apple Music is locked and not showing under Subscriptions. how do i resolve this issues


[Edited by Moderator]

iPhone 15, iOS 18

Posted on Dec 15, 2025 10:55 AM

Reply
1 reply

Dec 18, 2025 12:04 AM in response to oluwaseyi132

Re: "How to unlock Apple Music subscription paid through MTN carrier billing in Nigeria?"


Try restarting your iPhone : (ie: restarting deletes temporary files, re-establishes connections, may update the subscription changes you made, and often restores order if something is not working as expected.)

If needed: How to: Restart your iPhone - Apple Support


Check you are signed in to your iPhone with the correct Apple Account you used to purhase the subscription:

Sign in to your Apple Account on the web or in your device settings - Apple Support


Check your purchase history to make sure the purchase went through ok,

If needed: See: View your purchase history for the App Store and other Apple media services - Apple Support


Subscribe to Apple Music - Apple Support

Eg: says (After your subscribe)

  1. "Open the Apple Music app and tap Home.
  2. Tap the My Account button, your photo or initials.
  3. Sign in to your Apple Account."

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Else: Wondering whether you used the mobile billing to add the funds to your Apple Account before subscribing:


On checking which payment methods Apple can accept in your country or regiion

Payment methods that you can use with your Apple Account - Apple Support

Eg: says:

Nigeria

  • Apple Account balance (from adding funds)
  • Most credit and debit cards


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To contact Apple Assistance in Nigeria:

Apple website: Official Apple Support

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For more info. / support / contact options, etc.

(eg: try online chat / email from the "Get Support - start now link at the bottom) on one of the websites below)

Billing and Subscriptions support website: Subscriptions and Billing - Official Apple Support

or

Music Support Website: Music - Official Apple Support

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How to unlock Apple Music subscription paid through MTN carrier billing in Nigeria?

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