Unpair AirTag from previous owner Apple ID

_seBek wrote:

can Apple disconnect them from somebody Find app if I have a purchase document , orginal packaging and matching serial number?

Short answer: No. Thus, return them, and get your money back.

Unfortunately, this is a known and frustrating situation with second-hand AirTags. AirTags are protected by Activation Lock, which permanently links them to the original owner’s Apple ID through the Find My network. Even if you have original packaging, matching serial numbers, a valid purchase invoice, and remaining warranty, Apple generally will not remove an AirTag from someone else’s Apple ID unless the original owner signs in and removes it themselves.

it's not legal for apple to track customers, not for their own benefit or by request of other customers.

this why their find my works the way it does only the customer themselves can track their equipment

_seBek wrote:

If I may conclude on that => direct contact with Apple is pointless and AirTags cannot be used anymore?

Nope, return them as you indicated you had 14 days from the location where they were purchased. The original owner is the one that can reset the device for resale and Apple cannot do that for you. That is a great feature that you will appreciate if you ever lose an AirTag knowing that someone else will not be able to set it up as theirs.

_seBek wrote:

Even if I contact to Apple support directly, they cannot contact previous owner to remove it from the Find my … app?

Sorry, but no. Apple cannot assist you with this. As Mac Jim ID has mentioned, only the original owner can remove their Apple Account from these tags.