No sound on my MacBook Air 13" 2017

"No sound on my MacBook Air 13" 2017: My MacBook Air 13" 2017 does not make sounds anymore since about two weeks when I send an email or a text, for example. Any suggestions?"

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No Sound on a Mac:

I an NVRAM reset does not fix this...

Verify the Speaker's Existence:

Verify that the sparks are seen in System Information. If not, then you might have to resin tall the macOS to ge the driver's back.

1. Hold Down: [option key + click App menu)
2. Select: System Information
3. Click: Audio
4. Verify: MacBook Air Speakers is seen.

Single-Out this User:

try creating a new Administrator user, and see if you get the same issue. If so, then it is likely a reward or macOS software error. If not, then it is an issue pertaining only to this user (likely a misconfiguration).

“The internal speakers are in System Preferences and seem to be working properly.”

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Mac 2017 Sound:

A. Single Out this User:

Did you try another Administrator user? If not, give it a go,

B. Boot Up in Safe Mode:

(Hold Down: shift key) upon boot. In Safe Mode, Login items do not open at login, and certain settings are set aside.

C. External Audio Output Device:

What happens with external speakers or headphones? Do you get any output? If so, then it singles out the internal speakers.

"I am not familiar with how my laptop works. Thank you for your A, B and C suggestions. Unfortunately I don't know how to perform these steps. I guess I will have to use my 2017 laptop with no sound. The battery is malfunctioning too, so I have to keep the laptop plugged in always."

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You are welcome. Your Mac is olde, and obsolete. I'll always keep my 2018 and 2017 MBPs for the purpose of having an Intel-based Mac.

Steps, as provided in Apple Support's direct links:

A. Single Out this User:

1. Go Here: Add a User or Group on Mac - Apple Support
2. Scroll to: Add a user

B. Boot Up in Safe Mode:

1. Go Here: Start up your Mac in Safe Mode - Apple Support
2. Scroll to: Start up your Intel-based Mac in safe mode

C. External Audio Output Device:

1. Go Here: Connect a Bluetooth Device with your Mac - Apple Support
2. Scroll to: Select a Bluetooth audio device as your computer’s input or output device

Mac Power Issues:

A. Try a New Charger:

If it is currently charging from a charger, then use a new charger:

• Power & Cables - Mac Accessories - Apple - Select "Mac Compatibility" on the left
• Find the right power adapter and cable for your Mac notebook - Apple Support

B. A Few Links to Refer to for Power:

• If your Mac doesn't Turn On - Apple Support

• How to Turn your Mac On or Off - Apple Support

• About Mac Notebook Batteries - Apple Support

• Charge the MacBook Pro Battery - Apple Support

• If your Mac Battery won't Charge - Apple Support 

Start your MBA and hold the D key. This is Apple Hardware Test online.

If it does not report any problem than boot into Recovery. Start-up holding Command and R or if that doesn't work, Command plus Shift and R and choose re-install Catalina or whatever you:re running.

“I guess it truly is the season of miracles, Christmas and Hanukkah. The sound came back on its own last night without me doing anything! Thank you, everyone for your help! Enjoy the holidays and happy New Year!”

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You are welcome. And same here.

Reinstall the macOS:

Go Here: How to Reinstall macOS from macOS Recovery - Apple Support. When you do so, missing and corrupt system files are relocated, and replaced, respectively. Important: Be certain to create a backup of your Mac prior to all of this. That way, you can have something to restore from the Mac from, should anything go wrong with the reinstall. Once reinstalled, see if this not longer occurs.

Hi,

Try to resetting NVRAM which could solve sound related issues.

Reset NVRAM on your Mac - Apple Support

Check the Sound Preferences / Settings and see what device you have selected for sound output (e.g., built-in speakers vs. headphones).

Hi,

NVRAM stands for non-volatile random access memory. This type of memory keeps important information safe even when a device loses power.

"Thank you so very much for all your help! I'll use the links you sent me. Happy New Year!"

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You are welcome. Excellent job troubleshooting this!

Same here!