Calls diverted to my iPhone 17 Pro goes straight to voicemail

My work landline is diverted to my iPhone17 Pro and calls ring the landline and go straight to my iPhone vmail but I have no vmail or alert that a call was made to my iPhone




[Re-Titled by Moderator]

Original Title: Call divert

iPhone 17 Pro, iOS 26

Posted on Dec 18, 2025 3:43 PM

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Question marked as Top-ranking reply

Posted on Dec 28, 2025 9:00 PM

You should report this behavior to whomever manages the VoIP phone system at your work. In my experience there are several mechanisms by which calls are forwarded/routed from the original destination number (a VoIP landline) to a cellular number. This can result in all kinds of permutations depending on the VoIP system and cellular provider. I have seen what you are reporting, I have see calls that only sometimes have the original caller ID, and I have see all calls go to an iPhone's spam voicemail. I know this should work as expected, but it's evidently not so simple technologically. The one thing that is for sure is that it's not a problem with your iPhone and it's nothing that you can solve for yourself.


Good luck.

1 reply
Question marked as Top-ranking reply

Dec 28, 2025 9:00 PM in response to Juliebargenquast

You should report this behavior to whomever manages the VoIP phone system at your work. In my experience there are several mechanisms by which calls are forwarded/routed from the original destination number (a VoIP landline) to a cellular number. This can result in all kinds of permutations depending on the VoIP system and cellular provider. I have seen what you are reporting, I have see calls that only sometimes have the original caller ID, and I have see all calls go to an iPhone's spam voicemail. I know this should work as expected, but it's evidently not so simple technologically. The one thing that is for sure is that it's not a problem with your iPhone and it's nothing that you can solve for yourself.


Good luck.

Calls diverted to my iPhone 17 Pro goes straight to voicemail

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