User profile for user: kpop274
kpop274 Author
User level: Level 1
4 points

How to resolve AirPods Pro software update and connectivity issues with a new iPhone?

Hello, Apple Community. I have AirPods Pro 2nd gen and they refuse to update their software. Ive tried every thing and nothing works. Yesterday I got a new phone (17 pro max) and my old phone was a 13 pro max. My AirPods still think they are connected to my old phone and refuse to connect to my new one. Ive tried resetting 5 times. Talked to 4 apple support people. Waited 30 minutes like they said and nothings working. I've also followed the steps on the apple website to update the firmware but it doesn't work. if anyone has any tips or tricks please respond to this message. Have a good day and thank u.



[Re-Titled by Moderator]

Original Title: Airpod connectivity problems

iPhone 13 Pro Max, iOS 26

Posted on Dec 23, 2025 11:21 AM

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1 reply
User profile for user: TheLittles
TheLittles
User level: Level 10
203,091 points

Dec 23, 2025 12:28 PM in response to kpop274

"How to resolve AirPods Pro software update and connectivity issues with a new iPhone?"

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Updating Airpods:

AirPods updates cannot updated manually. They update the next time they sync to a device that itself is connected to the Internet. This is because they do not have their own IP address. So, connect them to your iPhone or Mac while it is connected to the Internet, and let all be for few moments. It will sync itself, sure enough.


Troubleshooting AirPods Connectivity:

A Few Thoughts to Try:

A. Visit Apple Support links:




B. Verify the Balance:

  1. Go to: Settings
  2. Tap: General
  3. Tap: Accessibility
  4. Scroll Down: to Hearing
  5. Adjust: the audio volume balance


C. Also, Clear Out Earwax:

How to Clean your AirPods and EarPods - Apple Support


D. If connecting to a Mac...

Reset the Bluetooth Module:

Bluetooth may be in a constant loop of not being able to connect.  Go Here: Use "Reset the Bluetooth module" to Fix Constant Bluetooth Disconnections - User Tips

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How to resolve AirPods Pro software update and connectivity issues with a new iPhone?

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