Face ID not working after updating latest IOS on my Apple iPhone 14

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Level 1

6 points

Face ID not working after updating latest IOS on my Apple iPhone 14

i updated latest iOS on my Apple 14 phone

now Face ID doesn’t recognise me and now locked me out of banking apps etc

I have tried everything -allows me so far with passcode but won’t allow me to change setting of Face ID without Face ID first

I have an appointment with Apple genius soon but then that takes me away from familiar place and I don’t want to master reset

anyone have any ideas apart from the ones already tested and failed even Apple support couldn’t help !

iPhone 14, iOS 26

Posted on Jan 1, 2026 6:28 AM

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Answer 1

Jan 1, 2026 8:27 AM in response to Vrindavan258

If you have Stolen Device Protection enabled and Face ID is disabled there is no way to turn off Stolen Device Protection; if there was, it wouldn't provide any protection against a thief or finder breaking into the iPhone.

Thus, if Face ID is not working and you can't fix it, the only option is to restore the iPhone to factory settings→Restore your iOS device to factory settings - Apple Support

Most often if Face ID doesn't respond that is a hardware problem, but here are some troubleshooting tips→If Face ID is disabled on your iPhone or iPad Pro - Apple Support. Note the last step if all else fails is to contact Apple Support using the link in the support article.

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Answer 2

Vrindavan258 Author

Level 1

6 points

Jan 1, 2026 9:21 AM in response to Lawrence Finch

Thank you for your reply

I worry about re-setting it as I don’t want to lose all the banking and credit cards etc I have set up on this phone (actually using another phone at the moment which is linked to my Apple ID and has no issues with the Face ID 🙏

I will take my Apple laptop with me to Apple Genius appointment in a few days so everything can be backed up properly via iTunes

I think I will leave it to the experts as one wrong move on my part and my life could be in ruins ! 🤯

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