Online orders fail on certain websites since December 23

When trying to make online orders, some sites give me this message. “Sorry. We’re having a technical issue. We’re working on fixing it. Please try again.”

It does not happen on the Apple website, or on Amazon or Starbucks, but always when trying to place a grocery order and it has happened on a couple of other sites. This started on December 23 and although I have tried everything on the internet I can find, I have yet to get the problem resolved.

Earlier iPhone models

Posted on Jan 5, 2026 7:36 AM

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Question marked as Top-ranking reply

Posted on Jan 6, 2026 12:30 PM

Even if you aren't using a VPN on your phone, but one is there, it can cause issues like you're seeing. Don't just turn off the VPN. GET RID OF IT. Open Settings > General > VPN & Device Management - remove the VPN Profile. Then if there is any associated app for the VPN, delete it. Once done, Force Restart your iPhone --> Force restart iPhone - Apple Support


VPN is simply not needed on iPhone. They cause more problems than they could solve and don't in any way provide the security people have mistakenly been led to believe. Read this about using a VPN on iPhone --> VPN: What you need to know - Apple Community


6 replies
Question marked as Top-ranking reply

Jan 6, 2026 12:30 PM in response to KatherineElaine

Even if you aren't using a VPN on your phone, but one is there, it can cause issues like you're seeing. Don't just turn off the VPN. GET RID OF IT. Open Settings > General > VPN & Device Management - remove the VPN Profile. Then if there is any associated app for the VPN, delete it. Once done, Force Restart your iPhone --> Force restart iPhone - Apple Support


VPN is simply not needed on iPhone. They cause more problems than they could solve and don't in any way provide the security people have mistakenly been led to believe. Read this about using a VPN on iPhone --> VPN: What you need to know - Apple Community


Jan 6, 2026 12:44 PM in response to KatherineElaine

KatherineElaine wrote:

I checked my VPN and it has been turned off for a while. I contacted two of the stores I shop most frequently with no follow up from either. I went through everything on my phone to see if anything had been changed. I have deleted apps and reinstalled. Rebooted. I have run diagnostics and virus scans.
My brain is exhausted.

Remove the VPN entirely. also remove whatever 3rd party antivirus you've installed. Neither one will accomplish anything other than causing problems. They are doing nothing to protect you.


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Online orders fail on certain websites since December 23

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