Signing in issue - System identifies me as someone else

I have asked a question on Apple Community about my watch series 11 (it does not record distance in Workout app for open water swimming).


I have also discovered that, when I signed into the community, using my username (email) and password that the system seems to have signed me in as someone else.


I signed out on the browser where I first noticed this (I was using Chrome), then signed back in again on Safari. But, again, the system has signed me in as this same other person. I have no idea who they are but they certainly are not me.

MacBook Pro (M3, 2023)

Posted on Jan 9, 2026 5:49 PM

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Question marked as Top-ranking reply

Posted on Jan 10, 2026 8:20 AM

mersalmard149 wrote:

I understand that. However, I did not choose that nickname. Is it not possible to choose one’s own nickname? I haven’t been able to work out how.

You can choose your own nickname when you first create an account, as long as it is not one used by someone else or is deemed inappropriate. If you don't make the choice at that time, then one is assigned to you. After that, a nickname can only be changed with the assistance of a Mod and if you want to do that, let me know and I can alert them where they will get in contact with you.


At one time it was possible for a user to change their Nickname after it had been created after first signing up. In a Support Community such as this, there is a certain amount of reputation learned by the Nickname through their other posts and also prevents "trolling" behavior by posting comments and continually changing the Nickname.


10 replies
Question marked as Top-ranking reply

Jan 10, 2026 8:20 AM in response to crysalmarmur26

mersalmard149 wrote:

I understand that. However, I did not choose that nickname. Is it not possible to choose one’s own nickname? I haven’t been able to work out how.

You can choose your own nickname when you first create an account, as long as it is not one used by someone else or is deemed inappropriate. If you don't make the choice at that time, then one is assigned to you. After that, a nickname can only be changed with the assistance of a Mod and if you want to do that, let me know and I can alert them where they will get in contact with you.


At one time it was possible for a user to change their Nickname after it had been created after first signing up. In a Support Community such as this, there is a certain amount of reputation learned by the Nickname through their other posts and also prevents "trolling" behavior by posting comments and continually changing the Nickname.


Jan 9, 2026 9:15 PM in response to crysalmarmur26

mersalmard149 wrote:

I log in as myself (normal username/password), yet the id you see above is not me. I’ve gone through the process several times with the same result.

The name you see after you login is just a Nickname and should not be your actual Apple ID. There should never be any personal identifiable information posted on this Support Site for your protection. If that happens a Mod will likely redact the information and the Nickname can also be changed if it is inappropriate or contains information that may be a privacy concern.

Signing in issue - System identifies me as someone else

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