A new SSD hard drive was fitted about 6 months ago...
Details are useful here. We may be able to better help you if you can describe the "new SSD." That model had severals torage options that affect what upgrade drives can be used. From the macTracker database:
1 or 3 TB mechanical (7200-rpm SATA); 1 TB or 3 TB Fusion Drive; or 256, 512, or 768 GB flash storage
— A large SATA-6 mech hard drive would be in the main drive bay
— The Fusion drive had A) a large SATA-6 Mech HD in the main drive bay, and B) a tiny blade-type SSD slotted on the hard-to-access side of the logic board. The two were linked by software to act as one.
— The "pure" Flash option was a large-capacity blade-type SSD on the hard-to-access side of the logic board. Nothing was in the SATA-6 main drive bay.
Was the original storage working when the SSD was installed?