User profile for user: AmeliaB
AmeliaB Author
User level: Level 1
4 points

Family Sharing: Missing Apple ID password option

I am the Family Organizer on our Apple Account. We just updated our 16-year-old daughter's iPhone, but she cannot recall her iCloud password. When I go into Settings>Family>"her name">Apple Account, there is no Apple Account and Password option, just Apple Account. My research has found that I need to change the screen time, so I did that to allow all changes. My iPhone OS is up to date, and I restarted it. But, it still reads "Apple Account" and not "Apple Account and Password" under her name in the family account. We cannot up do anything with the new phone because the password she has for the icloud account will not work and we cannot reset it since it wants the old password. Does anyone have any solutions to offer or do I need to spend the day at Apple? Thank you for any advice.

Posted on Jan 10, 2026 2:38 PM

Reply
Question marked as Top-ranking reply
User profile for user: Limnos
Limnos
Community+ 2026
User level: Level 10
430,703 points

Posted on Jan 10, 2026 4:44 PM

This Apple article has instructions for what to do about a forgotten Apple account password —> If you forgot your Apple Account password - Apple Support or go directly to this link —> http://iforgot.apple.com/


If she doesn't receive a verification or reset email, read this Apple Support article: If you didn’t receive your Apple Account verification or password reset email - Apple Support

"When you make certain updates to your Apple ID, we’ll send you an email to help you complete the update. For example, you might have reset your password, reset your security questions, or added a new email address to your account." Also check your junk mail.


If she finds she can’t sign in, reset her password, or receive verification codes, she can request account recovery (read this support article: https://support.apple.com/kb/HT204921 ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information she can provide to verify your identity. This is a multi-step process. More detail in —> Activation Lockout Issues - Apple Community and My Apple ID is locked, how do I fix it? - Apple Community


View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: Limnos
Limnos
Community+ 2026
User level: Level 10
430,703 points

Jan 10, 2026 4:44 PM in response to AmeliaB

This Apple article has instructions for what to do about a forgotten Apple account password —> If you forgot your Apple Account password - Apple Support or go directly to this link —> http://iforgot.apple.com/


If she doesn't receive a verification or reset email, read this Apple Support article: If you didn’t receive your Apple Account verification or password reset email - Apple Support

"When you make certain updates to your Apple ID, we’ll send you an email to help you complete the update. For example, you might have reset your password, reset your security questions, or added a new email address to your account." Also check your junk mail.


If she finds she can’t sign in, reset her password, or receive verification codes, she can request account recovery (read this support article: https://support.apple.com/kb/HT204921 ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information she can provide to verify your identity. This is a multi-step process. More detail in —> Activation Lockout Issues - Apple Community and My Apple ID is locked, how do I fix it? - Apple Community


Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Family Sharing: Missing Apple ID password option

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up