iPad cannot connect securely to Aviva, iPhone works

My iPad will no longer connect to my Aviva website, saying it cannot get a secure connection , however, it works on my iPhone

it seems to be an issue with my iPad as it works on the phone!

iPad, iPadOS 15

Posted on Jan 14, 2026 9:27 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 14, 2026 10:50 AM

Welcome!


If your iPad is running iPadOS 15 as shown in your equipment line, that website may no longer recognize older browser versions or security certificates. Some web site owners elect to only support Apple three latest OS versions. FOr iPadOS that would be:


  • iPadOS 26.x (current)
  • iPadOS 18.X
  • iPadOS 17.x


What is the model of your iPad? If new enough, it may be able to support a newer os version. See:


Identify your iPad model - Apple Support


You can also check with Aviva support to see if they show browser/system requirements. Then ther is the option to ignore the warnings:




2 replies
Question marked as Top-ranking reply

Jan 14, 2026 10:50 AM in response to dawnio63

Welcome!


If your iPad is running iPadOS 15 as shown in your equipment line, that website may no longer recognize older browser versions or security certificates. Some web site owners elect to only support Apple three latest OS versions. FOr iPadOS that would be:


  • iPadOS 26.x (current)
  • iPadOS 18.X
  • iPadOS 17.x


What is the model of your iPad? If new enough, it may be able to support a newer os version. See:


Identify your iPad model - Apple Support


You can also check with Aviva support to see if they show browser/system requirements. Then ther is the option to ignore the warnings:




Jan 14, 2026 1:13 PM in response to dawnio63

Thanks for your reply Allan


i contacted Aviva support but not received a reply

im using an iPad 4, it’s about 4 years old. I can’t upgrade to iOS 26 as i don’t have enough free storage space😩

I can’t understand why I’m having this issue now, it’s connected to that site loads of times previously, and like I said, it connects on my iPhone but it’s too small for me to read figures easily!

iPad cannot connect securely to Aviva, iPhone works

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.