How to request a refund for an accidental subscription on Ultimate Guitar app?

My husband accidentally ordered 2 different subscriptions from Ultimate Guitar app. Both were not the ones he actually needed for his teaching business. We have canceled both and reordered the correct one. We have been billed for all 3 and would like a refund for the first 2. I was able to request only 1 refund. I would like to be refunded for the second one that cost $39.99. Apple will not let me request that refund. I need some help with this issue.



[Re-Titled by Moderator]

Original Title: Refund Request

Posted on Jan 14, 2026 11:06 AM

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2 replies

Jan 14, 2026 11:39 AM in response to hayesmusic

In most cases all transactions in the App Store are final. At times Apple may provide a compassionate refund, but it should never be expected.


Some apps will have a free trial for subscriptions to let you try it out first, but you are not able to turn every subscription into a free trial by requesting a refund for it later if you do not like it. It is your choice whether you want to support an app that does not offer a free trial to allow you to try it out first.


None of us work for Apple or even speak for Apple. To contact Apple directly you can do so at this link:

Contact Apple Support - Apple Support


Jan 14, 2026 11:35 AM in response to hayesmusic

What happens when you try to request a refund? How is Apple not allowing you to request a refund? Do you really mean they won't allow you to do the request, or do you mean they have refused the request? If the latter then realize that Apple considers any refund to be an exception. They may allow the occasional one at their discretion, but making multiple requests for pretty much the same item may be regarded as excessive.



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How to request a refund for an accidental subscription on Ultimate Guitar app?

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