iPad keypad unresponsive for automated calls after update

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Level 1

6 points

iPad keypad unresponsive for automated calls after update

iPad, newest update, 26 I guess?

I am using my contact card to call my pharmacy, by tapping on the phone, to use the automated ordering service. I used to get a keypad screen, now I don’t. I selected the icon to show a keypad, but tapping the keys to place my order does nothing. The keypad is not responsive to touch at all. How do I place a call to an automated system requiring the use of a keypad?

Seems like the update broke an otherwise easy iPad task.

Help!!

Debbie Robb

iPad Air, iPadOS 26

Posted on Jan 17, 2026 2:29 PM

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Answer 1

Jan 17, 2026 2:47 PM in response to drobb11556

That issue has nothing to do with the update, it is a random problem that has been around for years. Usually it is a problem with the number you are calling that doesn’t unlock the keypad after you are connected as it is supposed to. Redialing a couple of times usually fixes it, also waiting a few seconds before trying to use the keypad.

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Answer 2

K Shaffer

Level 8

36,022 points

Jan 18, 2026 4:07 PM in response to drobb11556

drobb11556 (author)

Perhaps to try and choose from among ipadOS haptic settings in the iPad.

Some of those may vary results you now get; due to sensitivity or other(?)

Adjust the onscreen and external keyboard settings for accessibility on iPad - Apple Support

//support.apple.com/guide/ipad/adjust-keyboard-settings-ipad..(iOS26.x)

Table of Contents: iPad User Guide

//support.apple.com/guide/ipad/toc

.There may be add'l settings of interest.

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Answer 3

drobb11556 Author

Level 1

6 points

Jan 18, 2026 3:00 PM in response to Lawrence Finch

I'm talking about a telephone keypad. I've been using my ipad as a telephone for years to call this number using a telephone keypad (looks just like my iphone). Does not work now since the update.

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