PDFs lose data when saved from email attachments in Preview


When saving PDFs opened from email attachments, the data is disappearing. The formatting remains but the details go when I reopen the file on Preview from the folder (they also show as blank in the Finder folder thumbnail).


They seem to be documents created using accounting software - so a form template which is populated by the sender - and they open fine from the email itself. I have saved lots of the same type of file before and they have been ok - and still open now.


When I save the documents in a folder, the details disappear (leaving just the logo and some formatting). What's going on? Is there some sort of conflict or layers issue?


I tried downloading another PDF viewer (as an alternative to Preview) which was suggested on another thread, but no joy. I was running an older version of MacOS also, but updated and still no progress. I also tried 'printing' the document and saving it again as a PDF (also suggested on another thread to 'flatten' the PDF) and nothing changes.


Any suggestions welcome.


Running on MacBook Air 10,1 with M1 chip and Sequoia 15.7.3

MacBook Air (M1, 2020)

Posted on Jan 19, 2026 2:29 AM

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Posted on Jan 19, 2026 3:00 AM

I think I've worked out the answer to my own question! I had the option 'create linearised pdf' ticked (after having tried to reduce the size of some PDF files a while ago) and this now creates some sort of conflict when saving (didn't do for a long while - but something must have changed).


If I untick 'linearised pdf' in the saving properties, it saves just fine!!!


Funny how often asking the question gets you to the answer yourself!

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Question marked as Top-ranking reply

Jan 19, 2026 3:00 AM in response to Wardup

I think I've worked out the answer to my own question! I had the option 'create linearised pdf' ticked (after having tried to reduce the size of some PDF files a while ago) and this now creates some sort of conflict when saving (didn't do for a long while - but something must have changed).


If I untick 'linearised pdf' in the saving properties, it saves just fine!!!


Funny how often asking the question gets you to the answer yourself!

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PDFs lose data when saved from email attachments in Preview

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