Apple Id Verification Failed after MacOs Catalina Upgrade

I have had to upgrade my Mac2012 to Macos Catalina and now i cant login using my apple id, it just says verification failed i can however access my apple account online via the web? i have deleted the keychain files, the preferences and now im stuck.

MacBook Pro 13″, macOS 10.15

Posted on Jan 19, 2026 5:25 AM

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1 reply

Jan 19, 2026 5:30 AM in response to jadefromjohannesburg

If you can't connect or sign in to iCloud, read this support article --> If you can't connect or sign in to iCloud - Apple Support


If using cellular data, try using WiFi instead —> Connect to Wi-Fi on your iPhone or iPad - Apple Support


"Verification Failed This Apple ID is not active" --> According to Apple Community Specialist Brittany1416 in thread Inactive Apple ID - Apple Community , please contact Apple Support for help with an "inactive" Apple ID.


"Verification Failed An unknown error occurred. --> In this case My Apple Account got locked for no reason… - Apple Community the account had been permanently disabled. Again, contact Apple to verify if this is the case.


You can reach Apple Support using this link --> Contact - Official Apple Support


or by telephone at one of the numbers in this support article --> Contact Apple Support - Apple Support



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Apple Id Verification Failed after MacOs Catalina Upgrade

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