When will Mac Mail problem of content not loading be fixed?

Very often when opening an email - could be a new message or one I've previously viewed - the message content takes a long, long time to load. I've read this is a known problem. So ... WHEN WILL IT BE FIXED?


Monterey 12.7.6 iMac (Retina 4K, 21.5-inch, Late 2015)

Posted on Jan 22, 2026 4:39 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 22, 2026 4:55 PM

With Monterey 12.7.6 released over a year and a half ago, what you are experiencing is not something that was caused by Apple in that release, so it will not be solved by them. You may certainly be having a network connection issue where you are seeing low speeds. This would be more due to your router, ISP or even your email provider.


Third party software installed on your computer may also have an effect on network speeds. It is possible that providing the EtreCheck report may be used to identity any problematic software. Common ones that would do that are VPN's, AntiVirus, or Cleaner apps.

How to use the Add Text Feature When Post… - Apple Community


Another thing you can try is starting in Safe Mode as a test. Note that it will take quite a bit of time to start up in Safe Mode, and to exit you just need to start up normally again.

Start up your Mac in safe mode - Apple Support (IN)






2 replies
Question marked as Top-ranking reply

Jan 22, 2026 4:55 PM in response to poflynn

With Monterey 12.7.6 released over a year and a half ago, what you are experiencing is not something that was caused by Apple in that release, so it will not be solved by them. You may certainly be having a network connection issue where you are seeing low speeds. This would be more due to your router, ISP or even your email provider.


Third party software installed on your computer may also have an effect on network speeds. It is possible that providing the EtreCheck report may be used to identity any problematic software. Common ones that would do that are VPN's, AntiVirus, or Cleaner apps.

How to use the Add Text Feature When Post… - Apple Community


Another thing you can try is starting in Safe Mode as a test. Note that it will take quite a bit of time to start up in Safe Mode, and to exit you just need to start up normally again.

Start up your Mac in safe mode - Apple Support (IN)






Jan 22, 2026 6:02 PM in response to Mac Jim ID

Thank you for the response. No network issues. My router is providing excellent speed. Using GMail. No third-party software (VPN, Cleaner, Antivirus, etc.) Sometimes the emails open up just fine with all content showing. Sometimes they do not. Not having any other issues with any kind of slowness. I have Xfinity gateway with ethernet cable. However, I will try your suggestions and report back. This issue has only occurred in the last few months.

When will Mac Mail problem of content not loading be fixed?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.